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More About Us

People

We put people first. Patients, customers, and teammates.

Agility

We move fast, stay flexible, and embrace change as a constant.

Innovation

We challenge the status quo to improve healthcare logistics, with purpose.

Accountability

We are accountable to each other and our goals.

Excellence

We balance speed with thoughtfulness to make smart decisions.

Product- WESTERVILLE, Ohio (Hybrid)

What You Will Do

  • Own the Dual-Facing Analytics Portfolio: Serve as the end-to-end product owner for both our external, customer-facing reporting modules and our internal 360-degree customer-health dashboards, defining the unified roadmap and aggressively prioritizing the backlog.
  • Bridge Backend Architecture & UX: Partner directly with data engineering teams to ensure our Snowflake schemas and semantic layers are perfectly optimized to power ultra-fast, elegant, and highly intuitive Power BI dashboard interfaces.
  • Translate Strategy to Execution: Act as the primary interface between business stakeholders, internal operational teams, and the data engineering group—translating ambiguous or complex data problems into precise, technically sound user stories and functional product specifications.
  • Drive Platform Self-Service: Design and implement the intuitive infrastructure, data models, and documentation standards that enable both internal software teams and external health-system customers to seamlessly self-serve their analytical needs.
  • Monitor Product Performance: Actively track product health, audit dashboard utilization metrics across all user groups, and proactively triage data discrepancies or system latencies to ensure exceptional platform reliability and data integrity.

Who You Are

  • The Strategic Utility Player: You are a product leader with a strong technical backbone—equally comfortable writing SQL queries to independently validate data features as you are presenting a high-level product vision to executive stakeholders.
  • The Complexity Architect: You look at massive, disjointed, and fragmented data sets and instantly see the clean, structured, and automated product experiences that need to be built for both internal and external users.
  • The Bilingual Translator: You speak both "fluent product" and "fluent data". You can talk data warehousing and database schemas with core engineers, then cleanly pivot to explain the strategic or operational impact of that data to non-technical business units.
  • The Proactive Executor: You thrive in a lean, fast-paced environment. You don't wait for a playbook; when you see friction in product delivery or data execution, you actively roll up your sleeves to help the engineering team cross the finish line.
  • Patient-Centric: You maintain an exceptionally high standard of quality because you never lose sight of the fact that behind every row of product data is a clinician and a patient depending on your execution.What You''ll Bring
  • 1–3 years of experience in operations, data coordination, outbound call center, customer support, inside sales, or supply chain
  • Superior interpersonal, verbal and written communication skills, including ability to communicate effectively and interact with personnel at all levels of technical ability and expertise
  • Ability to work in teams and individually
  • Strong organizational skills and ability to coordinate and prioritize
  • Strong PC skills (Microsoft Office applications as well as comfort with web applications)
  • Strong analytical mindset with ability to interpret trends and identify root causes
  • Comfort working with metrics, spreadsheets, and multiple CRM systems
  • Ability to connect data insights to business impact
  • Organized, detail-oriented, and comfortable managing multiple accounts
  • Experience with Salesforce, Power BI, or reporting tools

The Qualifications

  • Healthcare Domain Expertise: 3–5 years of professional experience within healthcare technology, health systems, specialty pharmacy, or health analytics platforms, bringing a deep baseline understanding of clinical data compliance and workflow realities.
  • Product Management Foundations: 1–3 years of professional experience managing data products, analytics modules, or data-heavy features in an agile software environment.
  • Technical & Analytical Mastery: Strong technical fluency with cloud data warehouses (Snowflake preferred) and business intelligence tools (Power BI required). Strong SQL skills are required to independently query and validate data features.
  • Requirements Translation: Exceptional ability to document clear, detailed, and technically sound user stories, data schemas, and functional specifications that minimize engineering friction.
  • Collaborative Leadership: A proven track record of partnering successfully with data engineering teams, product peers, and cross-functional business units to ship high-impact technical features.
  • Education: Bachelor’s degree in Computer Science, Data Analytics, Information Systems, Business, Mathematics, or equivalent professional technical experience.

Why Join Our Team?

  • Direct Influence: You operate in a flat, high-growth organization where your product vision and data roadmap recommendations directly shape our core technology platform.
  • Tangible, High-Value Ownership: This isn't a role where you manage minor maintenance cycles. You will drive the complete evolution of our primary internal and external data assets, making your strategic footprint visible across the entire organization.
  • Real-World Impact: Your work directly modernizes the software footprint of healthcare, helping health systems automate complex technical decisions, reduce operational friction, and keep their focus entirely on patient care.

Benefits & Perks

  • Time Off: Unlimited Time Off (UTO) policy for full time employees.
  • Holidays: 10 company-paid holidays and 3 floating holidays each full calendar year.
  • Free in office Snacks and Drinks.
  • Health Coverage: Medical, prescription drug, dental, and vision plans with multiple options to fit individual and family needs.
  • Wellness Support: Medical plan–aligned wellness programs, plus a $500 annual Wellness Reimbursement to support your overall health.
  • Employee Assistance Program (EAP): Confidential support and resources for mental health, financial guidance, and life challenges.
  • Retirement Savings: 401(k) plan with a 50% employer match up to 6%, fully vested on day one.
  • Life Insurance: Company-paid life insurance is provided, with optional voluntary coverage available for employees and eligible dependents.
  • Additional Voluntary Benefits: Short- and long-term disability, accident, hospital indemnity, critical illness, legal insurance, identity theft, and pet insurance.
  • Family Support: Paid Parental Leave program.
Apply Now

Operations - WESTERVILLE, Ohio (Hybrid)

What You Will Do

  • Communicate Technical Solutions: Clearly articulate technology and product usage to business and technical users to drive understanding and adoption.
  • Solve Complex Problems: Leverage your problem-solving mindset and troubleshooting skills to identify and implement effective solutions for our customers.
  • Drive Customer Success: Collaborate directly with customers to ensure they achieve their goals and maximize the value of our solutions.
  • Manage Multiple Priorities: Effectively handle multiple projects simultaneously while maintaining a high level of organization and attention to detail.
  • Communicate Effectively: Use excellent written and verbal communication skills to engage with internal teams and customers.
  • Understand Business Processes: Utilize your knowledge of our business processes, to guide customers effectively.

What You'll Bring

  • Solid technical skills and aptitude with a background in technical sales engineering, implementation, or technical support  
  • 1+ years' experience in a customer-focused environment desired  
  • Proven expertise in customer service  
  • Experience using a Customer Relationship Management (CRM) system  
  • Enthusiastic attitude and an engaging businesslike approach  
  • Excellent oral and written communications skills  
  • Experience with Microsoft Office required  
  • Creative problem solver   
  • Demonstrated ability to research to resolve customer inquiries  
  • Ability to interact effectively with internal and external partners   

Benefits & Perks

  • Time Off: Unlimited Time Off (UTO) policy for full time employees.
  • Holidays: 10 company-paid holidays and 3 floating holidays each full calendar year.
  • Free in office Snacks and Drinks.
  • Health Coverage: Medical, prescription drug, dental, and vision plans with multiple options to fit individual and family needs.
  • Wellness Support: Medical plan–aligned wellness programs, plus a $500 annual Wellness Reimbursement to support your overall health.
  • Employee Assistance Program (EAP): Confidential support and resources for mental health, financial guidance, and life challenges.
  • Retirement Savings: 401(k) plan with a 50% employer match up to 6%, fully vested on day one.
  • Life Insurance: Company-paid life insurance is provided, with optional voluntary coverage available for employees and eligible dependents.
  • Additional Voluntary Benefits: Short- and long-term disability, accident, hospital indemnity, critical illness, legal insurance, identity theft, and pet insurance.
  • Family Support: Paid Parental Leave program.
Apply Now

Operations - WESTERVILLE, Ohio (Hybrid)

What You'll Do

  • Establish, develop, and grow relationships with VPL suppliers via outbound phone calls and emails
  • Establish and maintain productive, professional relationships with key customer personnel in assigned accounts
  • Analyze supplier shipping and compliance data to identify conversion opportunities
  • Contact suppliers to encourage them to become fully compliant with our program
  • Monitor supplier performance trends and proactively address gaps
  • Work to resolve product or service matters by determining root causes and providing recommended solutions
  • Document findings and maintain detailed records in Salesforce
  • Meet assigned targets for profitable revenue volume and strategic objectives in assigned accounts
  • Proactively assess, clarify, and validate customer needs on an ongoing basis
  • Engage in all areas of our business to develop a complete understanding of business operations so that you can implement customer-facing strategies with a positive attitude.

What You’ll Bring 

  • 1–3 years of experience in operations, data coordination, outbound call center, customer support, inside sales, or supply chain
  • Superior interpersonal, verbal and written communication skills, including ability to communicate effectively and interact with personnel at all levels of technical ability and expertise
  • Ability to work in teams and individually
  • Strong organizational skills and ability to coordinate and prioritize
  • Strong PC skills (Microsoft Office applications as well as comfort with web applications)
  • Strong analytical mindset with ability to interpret trends and identify root causes
  • Comfort working with metrics, spreadsheets, and multiple CRM systems
  • Ability to connect data insights to business impact
  • Organized, detail-oriented, and comfortable managing multiple accounts
  • Experience with Salesforce, Power BI, or reporting tools
Apply Now

Operations - Columbus, Ohio (Remote)

What We're Looking For

The Implementation Manager is responsible for leading customers through the process of implementing VPL’s software and services.  This includes acting as the liaison between Sales, Account Management, Finance, Product, the customer, and their third-party vendors. The individual filling this role must be able to demonstrate strong project management and customer relationship management skills as you will be responsible for providing excellent customer experiences. You will be expected to collaborate with stakeholders across departments and from all levels of the customer and VPL organizations to collect data, documentation, and specifications to ensure each implementation is tailored to the specific needs of the customer. This will require knowledge of how VPL’s services and solutions can be customized and consulting with the customer to configure and launch a program that helps them achieve their business objectives. You will utilize a standard implementation methodology to establish project timelines and ensure project milestones are achieved efficiently and with high quality and you will be expected to contribute to the continuously improving VPL’s implementation processes.

What You’ll Do

  • Participate as a key member of the Implementation team charged with successfully implementing the Company’s software and services and become a subject matter expert in the software’s functionality
  • Act as the primary point of contact for internal stakeholders and the customer’s project team, ERP project managers/consultants, and dependent third-party vendors and partners during the implementation process
  • Lead discussions with customers via web conference regarding their business requirements and provide recommendations on usage of VPL services and solutions via screen share.; documenting and tracking the progress in project management software
  • Correctly scope requirements, and clearly prioritize tasks and communicate issues to ensure customer satisfaction and timely delivery within the agreed upon project timeline
  • Manage relationships and expectations with internal and external project stakeholders, fostering mechanisms to keep all informed of progress, issues, and risks and maintain accountability for on-time, high-quality delivery
  • Leverage problem-solving and critical thinking and independent thinking skills to overcome challenges, manage risks, and resolve issues that threaten the project’s scope or timeline
  • Maintain and expand knowledge and proficiency in the implementation job function, VPL products and services, and implementation best practices. VPL and its software and services are evolving rapidly, so being able to learn and adapt quickly is required.
  • Document best practices and embrace continuous improvement methodologies
  • Manage internal strategic projects, as assigned.

What You'll Bring

  • Have 3-5 years’ prior experience managing customer-facing projects and/or implementations, specifically with web-based software products; experience with software integration (e.g., API, Webhook, FHIR, etc.) desired.  Candidates must be able to demonstrate this experience, including managing many projects in different phases concurrently and working as part of a team
  • Have 2-3 years’ prior hands-on experience configuring web-based software solutions
  • Have 1-2 years’ experience activating and configuring parcel carrier accounts along with setting up workstations and label printers
  • Knowledge of remote desktop access software (e.g. GoToMyPC, AnyDesk, etc.)
  • Flexibility to adjust to a dynamic work environment, learn and assimilate new information quickly, and contribute to a growing and maturing team
  • A customer driven approach with the ability to foster trusting and consultative customer relationships and influence decisions towards customer value
  • Effective management of their own work schedule with little to no supervision while meeting project timelines
  • Attention to detail, outstanding organizational skills, excellent follow-through, and reliability
  • Excellent verbal and written communication skills and proficiency in current common workplace technologies (e.g. Microsoft Office Suite, Jira, Salesforce, etc.)
  • A commitment to process and continuous improvement methodologies
Apply Now

Columbus, Ohio (Remote)

VPL is looking for a Senior Account Manager to join our growing team.

The Senior Account Manager serves as a strategic partner to key customer accounts, building and expanding executive-level relationships while driving long-term account retention, customer satisfaction, and growth. This individual owns the overall success of a portfolio of high-value accounts by developing strategic account plans, identifying opportunities to deepen the partnership, and ensuring customers realize measurable business value from VPL's solutions.

This role acts as the primary advocate for the customer internally, partnering across Sales, Operations, Customer Success, and Leadership to deliver exceptional service while proactively solving business challenges. The Senior Account Manager also mentors team members, shares best practices, and contributes to the ongoing development of account management strategies.

What You'll Do...

  • Develop trusted advisor relationships with executive stakeholders across assigned customer accounts.
  • Own and execute strategic account plans that align customer objectives with VPL's solutions and long-term growth strategy.
  • Drive customer retention, expansion, and increased adoption of VPL's services.
  • Identify and use Salesforce to document and track opportunities to grow existing accounts through cross-selling, upselling, and expanded partnership.
  • Execute a structured annual and quarterly engagement cadence including in-person executive sponsor touches and business reviews that communicate program performance, ROI, market trends, and strategic recommendations.
  • Analyze customer data to identify savings opportunities, improve compliance, optimize vendor utilization, and uncover new business opportunities.
  • Collaborate with customers to implement industry best practices and continuously improve their freight management programs.
  • Serve as the primary escalation point for complex customer issues, coordinating cross-functional teams to ensure timely resolution.
  • Partner closely with Sales, Operations, Finance, and Leadership to develop solutions that support customer objectives.
  • Proactively identify risks to customer satisfaction and develop mitigation strategies before issues arise.
  • Maintain a strong understanding of healthcare logistics, transportation trends, and competitive market dynamics.
  • Provide mentorship and guidance to Account Managers by sharing best practices, supporting onboarding, and contributing to team development.
  • Contribute to process improvements and strategic initiatives that enhance the customer experience and account management function.
  • Own the account renewal cycle leading renewal strategy and negotiation, and coordinating with senior leadership on commercial exceptions.

What You'll Bring...

  • 7+ years of strategic account management, customer success, or business development experience in a B2B environment.
  • Healthcare, pharmacy, medical supply chain, or logistics industry experience preferred.
  • Demonstrated success managing enterprise or strategic customer accounts with executive-level stakeholders.
  • Proven ability to execute account touch plan while consistently achieving retention and customer satisfaction goals.
  • Exceptional communication, presentation, negotiation, and relationship-building skills.
  • Strong business acumen with the ability to translate data into strategic recommendations.
  • Experience leading executive business reviews and presenting to senior leadership.
  • Highly organized with excellent project management and prioritization skills.
  • Ability to influence cross-functional teams without direct authority.
  • Comfortable navigating ambiguity and managing multiple high-priority initiatives simultaneously.
  • Advanced proficiency in Microsoft Office (particularly Excel and PowerPoint) and CRM platforms such as Salesforce.
  • Self-motivated, collaborative, and passionate about delivering exceptional customer experiences with a history of measurable customer satisfaction outcomes.
Apply Now

Columbus, Ohio (Remote)

Who We're Looking For

VPL is looking for an Account Manager to join our fast-growing team!

The Account Manager independently owns and deepens a portfolio of customer relationships and is responsible for ensuring customers realize meaningful, measurable value from their partnership with VPL. This person serves as a trusted advisor to customer stakeholders, develops and executes strategic account plans, proactively identifies opportunities and risks, and coordinates resources across VPL to deliver an exceptional customer experience.

This role requires someone who can move beyond managing the day-to-day and think strategically about where an account is today, where it can go, and how VPL can help get it there.

What You'll Do

  • Own Your Accounts – Take full ownership of assigned customer relationships, account health, retention, performance, and overall customer experience.
  • Build Trusted Relationships – Develop strong relationships across customer organizations, including operational leaders, decision-makers, and senior stakeholders.
  • Develop & Execute Account Strategy – Create and maintain strategic account plans that position VPL as a trusted partner with clear objectives around customer value, adoption, retention, savings, and growth.
  • Execute Customer Touch Plan – Engage with the customer on a prescribed cadence including traveling onsite for executive meetings and business reviews geared towards demonstrating value and deepening partnerships.
  • Drive Customer Value – Analyze customer data to optimize vendor penetration and compliance, identify savings opportunities, improve program performance, and demonstrate measurable value.
  • Anticipate Risk – Recognize account concerns, adoption challenges, or potential retention risks early and develop plans to address them.
  • Deliver Compelling Insights – Create and present data-backed recommendations that help customers make better decisions and achieve their goals.
  • Lead Cross-Functional Solutions – Coordinate with internal teams to resolve complex customer challenges and ensure VPL is delivering against customer expectations.
  • Understand Our Customers' World – Stay current on healthcare logistics, customer priorities, and industry trends to bring relevant ideas and solutions to customers.
  • Contribute to the Team – Share best practices, provide informal guidance to developing team members, and help continuously improve VPL's approach to account management.

What You'll Bring

  • 3–5+ years of account management, customer success, client services, healthcare, logistics, SaaS, or related experience.
  • Demonstrated ability to independently manage and retain customer relationships.
  • Strong consultative relationship-building skills with the ability to establish credibility with stakeholders at multiple levels.
  • Experience developing and executing strategic account plans.
  • Experience maintaining customer data and logging customer interactions in a CRM.
  • Strong analytical and business acumen with the ability to translate data into meaningful customer recommendations.
  • Confident presentation and facilitation skills.
  • Ability to identify value-creation opportunities and partner effectively with internal and external stakeholders to deliver them.
  • Strong problem-solving skills and ability to navigate complex customer situations.
  • Ability to manage competing priorities and multiple customer relationships with a high degree of independence.
  • Experience working cross-functionally to drive customer outcomes.
  • Knowledge of healthcare, supply chain, logistics, or SaaS environments preferred.
Apply Now

Columbus, Ohio (Remote)

VPL is in search of an Associate Account Manager. This role is a great next step for someone who has built a strong foundation in customer success and account support and is ready to begin owning customer relationships. The Associate Account Manager manages a portfolio of accounts serving primarily community hospitals, ASCs, small regional facilities, and university affiliates.

You’ll be responsible for cultivating strong customer relationships, understanding account performance, and identifying opportunities for helping customers realize the most value from their partnership with VPL. You will lead customer engagements and deliver reporting and insights that will position you as a trusted resource for your customers, as you continue to grow your strategic account management skills.

What You'll Do

  • Own Customer Relationships – Serve as the primary point of contact for assigned accounts, building strong relationships and ensuring customers feel satisfied with the VPL service.
  • Manage Account Performance – Monitor account health, key metrics, utilization, savings, supplier penetration, and other performance indicators to spotlight trends and opportunities.
  • Lead Customer Meetings – Develop reports and presentations and lead customer touchpoints, providing account updates, reviewing performance, and coordinating next steps.
  • Document Customer Interactions – Leverage Salesforce to manage contacts, opportunities, and issues and capture key context from your interactions with your customers.
  • Turn Data Into Action – Analyze customer data and translate findings into actionable recommendations that create additional value.
  • Solve Customer Challenges – Own day-to-day customer issues through resolution, collaborating with Sales, Operations, Product, and other internal teams to ensure customer needs are understood and addressed.
  • Support Retention and Contract Renewals – Identify opportunities to extend VPL's relationship with assigned accounts and partner with leadership, Account Management colleagues, and Sales to construct and present renewal proposals.
  • Improve How We Work – Identify opportunities and take tailored action to improve the overall experience for customers within your portfolio.

What You’ll Bring

  • 1–3 years of experience in account management, customer success, client services, healthcare, logistics, SaaS, or a related field.
  • Strong relationship-building and communication skills.
  • Comfort leading customer conversations and presenting information clearly.
  • Strong analytical skills with the ability to interpret data and turn insights into action.
  • Excellent problem-solving skills and a willingness to take ownership through resolution.
  • Ability to manage multiple accounts, priorities, and deadlines in a fast-paced environment.
  • Proficiency with Microsoft Office, particularly Excel and PowerPoint.
  • Experience with CRM or account management tools preferred.
  • A proactive mindset—you don't just identify a problem; you help figure out what we should do about it.
  • Desire to continue developing strategic account management and customer leadership skills.
Apply Now

Westerville, Ohio (Remote)

Who We're Looking For...

VPL is seeking a Senior Accountant to join our growing finance team, reporting directly to the Accounting Manager. In this role, you’ll work with the accounting team to manage AP & AR, while supporting the full accounting cycle from journal entries and reconciliations to assisting with monthly close and financial reporting. This is a great opportunity to build your career at a fast-growing SaaS company that’s transforming healthcare logistics, with a clear path toward an Accounting Manager role as our finance team scales.
You’ll work in a collaborative, fast-paced environment and play a key role in ensuring the accuracy, integrity, and timeliness of our financial records. 

What You'll Do...

Accounting Operations

  • Assist with the preparation of monthly financial statements and related schedules 
  • Perform general ledger activities including journal entries, accruals, and account reconciliations 
  • Ensure timely and accurate preparation of monthly, quarterly, and year-end financial statements 
  • Assist in managing AR, AP, payroll accounting, expense recognition, and revenue recognition 
  • Partner with cross-functional teams to support business operations with timely financial data and insights 

Compliance & Controls

  • Ensure adherence to GAAP and support audit readiness throughout the year 
  • Support internal control policies and procedures to help ensure compliance and financial integrity 
  • Assist in preparing documentation for external audits, tax filings, and compliance reviews 
  • Help identify and flag financial and operational risks within the accounting function 

System & Process Improvement

  • Support ongoing improvements to accounting systems (Sage Intacct) and processes to drive efficiency and scalability 
  • Assist the Accounting Manager and VP of Finance in evaluating and implementing tools that streamline reporting, reconciliations, and close activities 
  • Support the development of documentation, templates, and policies to help scale a growing accounting function 

What You'll Bring...

  • Bachelor’s degree in Accounting, Finance, or related field 
  • 3+ years of progressive accounting experience 
  • Strong knowledge of GAAP and financial statement preparation 
  • Experience in a SaaS or tech-enabled company preferred 
  • Proficiency with accounting software (Sage Intacct strongly preferred), Microsoft Excel, and AI tools (e.g., Claude)  
  • Strong written and verbal communication skills 
  • Comfortable navigating ambiguity and taking ownership of process improvements in a fast-scaling environment 
Apply Now

Product - Westerville, Ohio (Remote)

The Mission

The Director of Pharmacy Account Management is a strategic leadership role responsible for driving customer success, revenue growth, account retention, and operational excellence across VPL's pharmacy customer portfolio. This individual will inherit a team with a strong foundation and be expected to elevate it — building a culture of accountability, continuous improvement, and exceptional customer experience.

The right candidate is a self-starter who operates with urgency, owns outcomes end-to-end, and builds trust fast — with customers and internal partners alike. They bring genuine pharmacy domain expertise, the technical fluency to engage meaningfully with Product and Engineering teams, and the leadership instincts to develop account managers into high performers.

Key Responsibilities

  • Lead, coach, and develop a team of Pharmacy Account Managers — closing performance gaps, building on existing process foundations, and driving ongoing education and enablement.
  • Own KPIs across customer retention, satisfaction, account expansion, and revenue growth — and be fully accountable for hitting them.
  • Develop, track, and report on key performance indicators (KPIs) related to customer satisfaction, retention, account expansion, and revenue growth.
  • Serve as an escalation point for key customer relationships, including executive and C-suite interactions.
  • Manage internal and external escalations, collaborating with senior leadership and C-suite executives to drive successful resolutions.
  • Build and execute a roadmap for process improvements, tooling, and team scalability.
  • Create and execute a roadmap for implementing processes, technologies, and tools that improve efficiency, reduce execution risk, and enable team scalability.
  • Partner cross-functionally with Product, Engineering, Support, Implementation, and Finance to advocate for customers and drive resolution.
  • Develop a deep understanding of customer pharmacy workflows, systems, and integration environments — well enough to spot problems before they escalate.
  • Anticipate risks, identify expansion opportunities, and act on both proactively.
  • Analyze customer performance, financial data, and market trends to inform business decisions and growth strategies.
  • Contribute directly to company growth strategy as a senior member of the commercial leadership team.

Required Qualifications

  • Bachelor's degree in Business, Healthcare Administration, Pharmacy, or a related field; equivalent experience may be considered.
  • 8–12+ years of progressive experience in account management, customer success, or commercial leadership — with direct pharmacy industry exposure (hospital/IDN, specialty, retail, PBM, or similar).
  • Demonstrated success leading, coaching, and developing high-performing account management or customer success teams.
  • Comfort working alongside technical teams — working knowledge of pharmacy management systems, software integrations, APIs, data workflows, and security considerations.
  • Proven track record of customer retention, account expansion, and building lasting executive-level relationships within healthcare organizations.
  • Experience in or alongside cross-functional roles (product, implementation, operations, finance) — not just a career account management background.
  • Prior professional experience calling on and working directly with hospital, health system, or pharmacy operations leadership.
  • Strong analytical skills with the ability to interpret financial data, identify trends, and develop actionable growth strategies.
  • Excellent written, verbal, presentation, negotiation, and problem-solving skills.
  • Ability to influence cross-functional stakeholders in complex, matrixed environments.
  • Self-directed with a high ownership mentality — doesn't wait to be told, runs until tackled.

Nice to Have

  • Experience in a scaling SaaS or tech-enabled healthcare company.
  • Familiarity with pharmacy automation, EHR/ERP integrations, or supply chain-adjacent workflows.
  • Experience implementing technologies and tools that improve team productivity and scalability.

Benefits & Perks

  • Time Off: Unlimited Time Off (UTO) policy for full-time employees.
  • Holidays: 10 company-paid holidays and 3 floating holidays each full calendar year.
  • Free in-office snacks and drinks.
  • Health Coverage: Medical, prescription drug, dental, and vision plans with multiple options to fit individual and family needs.
  • Wellness Support: Medical plan–aligned wellness programs, plus a $500 annual Wellness Reimbursement to support your overall health.
  • Employee Assistance Program (EAP): Confidential support and resources for mental health, financial guidance, and life challenges.
  • Retirement Savings: 401(k) plan with a 50% employer match up to 6%, fully vested on day one.
  • Life Insurance: Company-paid life insurance is provided, with optional voluntary coverage available for employees and eligible dependents.
  • Additional Voluntary Benefits: Short- and long-term disability, accident, hospital indemnity, critical illness, legal insurance, identity theft, and pet insurance.
  • Family Support: Paid Parental Leave program.
Apply Now